This policy explains when fees for Navi are refunded. It is part of our Terms of Service. Navi is provided by DUŠAN STEVIĆ PR STUDIO ZA GRAFIČKI DIZAJN DARK ROOM STUDIO NIŠ and is sold only to businesses.
1. 14-day money-back guarantee
If you are not satisfied with Navi, you can request a full refund within 14 days of any payment for a self-service subscription, including your first payment and every renewal, monthly or annual. No questions asked.
After 14 days, the payment is not refunded, but you can cancel at any time to stop the next charge.
2. Canceling your subscription
You can cancel at any time in your workspace settings or by emailing [email protected]. Canceling stops the next renewal; you keep access until the end of the period you paid for, and your data stays available for export for 30 days after that.
We email the workspace owner at least 14 days before each annual renewal. A downgrade takes effect at the start of the next billing period.
3. How refunds are paid
Self-service purchases are processed by Paddle.com, our reseller and Merchant of Record. Approved refunds are issued by Paddle to your original payment method, usually within 5–10 business days depending on your bank. You can request a refund from us or directly from Paddle through the link in your receipt. If Paddle’s Refund Policy or applicable law gives you more rights than this policy, those rights apply.
4. Invoiced plans and services
This section applies only to plans and services billed directly by us under an Order Form, not to purchases made through Paddle.
- Invoiced subscriptions are refunded as set out in the Order Form.
- Setup and production orders (3D models, renders, tours, animations) can be canceled for a full refund before production starts. After production starts, fees for completed and delivered stages are not refundable, and amounts paid for stages we have not started are refunded.
- If we fail to deliver what the Order Form describes and do not fix it within 30 days of your written notice, we refund the fees for the affected Deliverables.
Invoiced refunds are paid by bank transfer to the account that paid, in the currency invoiced, within 14 days of approval.
5. When we end the service
If we end your subscription without cause, or you cancel because you do not accept a material change to our Terms, we refund prepaid fees for the unused part of the period.
6. Requesting a refund
Email [email protected] with your company name and your Paddle order number or invoice number. We reply within 2 business days. Please contact us before starting a chargeback; we resolve requests faster than a card dispute.
7. Contact
DUŠAN STEVIĆ PR STUDIO ZA GRAFIČKI DIZAJN DARK ROOM STUDIO NIŠ
Božidarčeva 20/4, 18000 Niš, Serbia
[email protected]